Basics
By Aaron and 1 other2 authors14 articles
- Company Logos/ImagesCustomizing your event page with your own branding helps create a consistent look and feel for participants.
- Managing Participant EnquiriesWhether someone has a question, request, or needs assistance, their message will go straight to your team without them having to search for contact details.
- Organisation DetailsThe Organisation Details section allows you to manage the core information about your organization within the platform. This information is used for account setup, communication with participants, and internal reporting.
- Organiser AccountsYour organiser account contains information relating to your business.
- Finding an Event IDSome integrations require your Eventrac Event ID to be entered during setup. Your Event ID is a unique identifier assigned to each event. It is typically a 4- or 5-digit…
- Upcoming Changes to Refund Protect Pricing and Kickback Rates (Effective 1st October 2024)Important information regarding refund protection - effective from 1st October 2024
- Daily Booking Summary EmailsStay up to date with your event performance by enabling a daily summary of bookings.
- Adding your Branding to Transactional EmailsEvery event or membership category in Eventrac includes automated transactional email templates that cover all key aspects of event management.
- New Account Setup ChecklistWelcome to Eventrac! This checklist will help you get your account ready to launch. Start by completing the essential setup steps below to establish your branding and participant communications.
- FAQs index pageThe FAQ index page is a default page in the website builder for FAQs that apply across all of your events, rather than being tied to a specific event.
- Switching Between Organiser AccountsIf you manage more than one organisation in Eventrac, you can quickly switch between accounts without needing to log out and back in.
- The Block EditorThe new Block Editor replaces the old plain-text field with a powerful, flexible formatting experience that lets you structure your content clearly and professionally, without needing any technical skills.
- Understanding Emails on EventracOn Eventrac, event emails and marketing emails serve distinct purposes and have different functionalities tailored to meet specific communication needs.
- ✉️ Email Templates OverviewEventrac includes a range of automated transactional emails that keep participants informed throughout their journey.