You can customise these templates to reflect your brand by adding your logo to the header and your social media links to the footer.
On top of the default templates, you can also:
Create Custom Emails → Custom Emails Guide
Enable/Disable templates at the event level → Event Email Templates Guide
Use the drag-and-drop editor to design layouts → Email Editor Guide
📍 Where to Locate Email Templates
Dashboard > Organisation Settings > System Options > Email Templates
❗ To personalise emails for a specific event, see our [Event Emails Guide]
🖼️ Adding Your Company Logo
Go to System Options > Email Templates.
Click the orange Customise button. (We recommend branding all Occasion Emails.)
In the header section, click Browse.
Choose an existing image or upload a new one from your myfiles folder.
Click Upload.
✅ Your logo will now appear in the header of your email.
💡 Tip: Keep image sizes small to improve deliverability.
🔗 Adding Social Media Handles
In the email footer, click the social media icons section.
Customise which platforms to display.
Add your profile links (e.g.
facebook.com/yourcompanyname).Delete or add icons as needed.
By customising your email templates, you ensure your communications are branded, professional, and consistent — helping build trust and engagement with participants.