Account Management
By Aaron and 1 other2 authors13 articles
Sending Emails from Own Domain
Managing Account AdminsYou can add other admins to your account, so that other people within your organisation can manage your events or membership
Branding Your Eventrac AccountCustomizing your event page with your own branding helps create a consistent look and feel for participants.
Managing Participant EnquiriesWhether someone has a question, request, or needs assistance, their message will go straight to your team without them having to search for contact details.
Organisation DetailsThe Organization Details section allows you to manage the core information about your organization within the platform. This information is used for account setup, communication with participants, and internal reporting.
Organiser AccountsYour organiser account contains information relating to your business.
Finding an Event IDSome integrations require your Eventrac Event ID to be entered during setup. Your Event ID is a unique identifier assigned to each event. It is typically a 4- or 5-digit…
Upcoming Changes to Refund Protect Pricing and Kickback Rates (Effective 1st October 2024)Important information regarding refund protection - effective from 1st October 2024
Connecting a Payment Account (Stripe)To accept online payments, you must connect a Stripe account to your organiser account.
Adding a Tax NumberIf you need your payment receipts to include Tax, you can easily add your Tax number in your account settings. Once set up, your invoices will automatically include the correct…
Monthly Payment Plans ExplainedOffer your participants the chance to spread the cost of payments over several months to increase conversions.
Accepting Klarna paymentsKlarna is a “Buy Now - Pay Later” payment method that enables customers to spread the cost of items/purchases over 3 monthly installments
Connecting & Managing Multiple Payment AccountsEventrac allows you to connect more than one payment account. This means you can assign different accounts to different items — so money always goes where it should.