This is especially useful if you organise multiple event types and want to:
Separate general organisational FAQs from event-specific questions
Ensure consistent answers for participants across all events
Save time by maintaining one central set of FAQs that can be reused
Showing FAQs in the index page
Navigate to the Customer Service section in the left-hand menu and click the FAQs tab.
Create your FAQs by clicking “add FAQ and entering your questios and answer. For more information about creating FAQs, see our [guide here].
From the FAQs Dashboard, toggle “Show On Index” to green. This ensures your Global FAQs are visible across events.
Creating a FAQ Header on an Event Landing Page
You can also feature your Global FAQs directly on your event pages navigation bar:
Go to the Website Builder.
Navigate to Content & Layout > Sections and enable Frequently Asked Questions (FAQs).
To add the FAQ section to your main header:
Go to Content & Layout > Menus > Main Header > Edit
Click into the FAQs section and add it to your header
You can also edit the title of the header to match your branding. For more information about adding a main header to your event or website pages, see the guide. Adding Content to your Website Menu
If you haven’t used the Website Builder before, please see our guide on adding a Header to your website.
By setting up Global FAQs, you make it easier for participants to find consistent answers across all events, reduce repetitive questions, and maintain a professional and organised customer experience.