The Enquiries section makes it simple for participants to get the answers they need — and for you to receive them quickly.
They submit the enquiry, and you handle the rest.
Any time an enquiry is submitted the contact email will get a notification. Check Organiser details for more info on company contact details.
💡 Tip: If you notice the same questions coming in often, consider updating your event FAQs to address the issue.
Where to find the Enquiries feature
Left Hand Menu: Dashboard → Customer Service → Inbox
Read enquiries
Go to the inbox tab in the customer service section.
Each enquiry preview shows part of the message.
To see the full message, click the green Open button on the right.
Inside the enquiry view, you can:
Use the arrow buttons to move to the next/previous enquiry.
Mark an enquiry as Actioned or Unread.
You can also:
Search by subject line.
Filter by a specific Enquiry Group.
Responding to enquiries
Currently, Eventrac does not include a built-in reply feature.
You can capture participant information in the dashboard, then reply via your usual email service (e.g. Outlook, Gmail).
How participants submit an enquiry
On your event landing page, just below the Enter Now button, participants will see a "Got a Question" button.
Eventrac’s smart FAQ will:
Suggest relevant answers if a keyword matches.
Display popular FAQs before the participant starts typing.
If no suitable answer appears:
They click Can’t find your answer? Send a message.
A text field appears where they can type their message.
The message is sent directly to your Enquiries inbox.
👉 Next step: Learn how to update your event FAQs so participants can find answers faster.