Changing an Entry
Transfer, move, defer, refund or remove an entry when a participant’s plans change
By Angus and 1 other2 authors10 articles
- Viewing an Individual Participant DetailsYou may want to access more detailed information about a specific participant or take actions such as issuing a refund, transferring them to another race, or removing them from the…
- Editing Participant DetailsEventrac allows you to update participant information quickly and accurately. Whether it’s a minor correction or reassigning a participant to another account, this guide walks you through the steps.
- How to move a participant to another raceMove a participant from one event/race to another event/race or allow participants to move themselves to another event/race
- Deferrals: Allow participants to move their place to a future raceLet participants defer their place to a future year of your event, either by moving themselves or with you doing it for them.
- Removing a Participant from a RaceIf a participant contacts you to let you know they can no longer attend your event, you can remove them from the race. This action frees up a space, allowing…
- Reinstating a ParticipantIf a participant has been accidentally removed from a race, you can reinstate their entry without requiring them to register again.
- How to Refund an Entry or Add OnAt some point, you may need to refund a participant. Eventrac makes it simple to issue full or partial refunds directly from your dashboard.
- Linking a Product to a ParticipantThis guide explains how to link a product purchase — such as an event t-shirt — to a participant after the original purchase has been completed.
- Crediting a customer accountCrediting a customer account with money allows them to use this credit across any of your items. Set an expiry date to ensure the credit must be used by a…
- Transferring an Entry to Another PersonTransferring an entry allows participants to pass their booking to someone else if they can no longer attend. This is one of the available self-management options, giving participants flexibility while…