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Removing a Participant from a Race

If a participant contacts you to let you know they can no longer attend your event, you can remove them from the race. This action frees up a space, allowing you to resell their entry if your event has a capacity limit.

Written by Angus Williams

When removing a participant, you also have the option to issue a refund—either full or partial—depending on your event policies.

Alternatively, you can enable a self-service option, allowing participants to withdraw themselves and automatically receive a refund based on the rules you have set.


Removing a Single Participant

To remove an individual participant from your event:

  1. Navigate to the relevant event in your dashboard

  2. Select “Signups”

  3. Search for the participant using their name or email

  4. Click “Manage” next to their entry

  5. Select “Remove”

  6. Confirm the action in the pop-up window


Important Information

⚠️ Email Notifications:

When a participant is removed, they will not receive an email notification.

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