š Finding the Participant
Use the search bar on the left-hand side, or
Scroll through the entry list to locate the participant.
Once found, click Manage Entry.
š§¾ How to Refund a Single Entry
Go to your Dashboard.
Click Manage on the event.
Find the participant in the Entry List.
Select Issue Refund.
Choose the refund amount (full or partial).
Add a note or select a reason from the dropdown list.
Click Issue Refund to process it back to the participantās original payment card.
š„ How to Refund Multiple Entries
Go to your event.
Click Signups.
Tick the checkboxes next to the participantsā reference numbers.
Click Actions > Refund.
ā ļø You can:
Refund in full or partially.
Choose whether to remove or keep participants in the race.
š Refunding Transferred Entries
If an entry shows as Ā£0, it usually means the participant was transferred from another event.
Refunds must be processed against the original entry.
Any balance paid will remain linked to the new ticket.
š Refunding Add-On Items
Add-ons (e.g. merchandise or booking protection) are not automatically refunded when you refund an entry ā even if purchased at the same time.
š These items must be refunded separately.
ā With these tools, you can handle single, bulk, and transferred entry refunds with ease ā while keeping clear records for both you and your participants.