🔍 Finding the Participant
Use the search bar on the left-hand side, or
Scroll through the entry list to locate the participant.
Once found, click Manage Entry.
🧾 How to Refund a Single Entry
Go to your Dashboard.
Click Manage on the event.
Find the participant in the Entry List.
Select Issue Refund.
Choose the refund amount (full or partial).
Add a note or select a reason from the dropdown list.
Click Issue Refund to process it back to the participant’s original payment card.
👥 How to Refund Multiple Entries
Go to your event.
Click Signups.
Tick the checkboxes next to the participants’ reference numbers.
Click Actions > Refund.
⚠️ You can:
Refund in full or partially.
Choose whether to remove or keep participants in the race.
🔄 Refunding Transferred Entries
If an entry shows as £0, it usually means the participant was transferred from another event.
Refunds must be processed against the original entry.
Any balance paid will remain linked to the new ticket.
🎁 Refunding Add-On Items
Add-ons (e.g. merchandise or booking protection) are not automatically refunded when you refund an entry — even if purchased at the same time.
👉 These items must be refunded separately.
✅ With these tools, you can handle single, bulk, and transferred entry refunds with ease — while keeping clear records for both you and your participants.