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Linking a Product to a Participant

This guide explains how to link a product purchase — such as an event t-shirt — to a participant after the original purchase has been completed.

Written by Angus Williams

This is commonly used in situations such as:

  • A participant purchased an event t-shirt outside of the entry flow and it now needs to be associated with their entry to streamline on the day collection.

  • A t-shirt or other product was purchased on behalf of another participant and needs to be transferred to the correct person.

Watch this video on Linking a product to a participant

Viewing Sales Not Linked to an Entry

To locate product sales that are not currently associated with a participant entry:

  1. Navigate to Dashboard > Sales Orders > All Sales

  2. Locate the relevant event in the list.

  3. Click the “event” header to reorder the section (the arrow on the right-hand side should point downwards once expanded).

  4. Any sales not currently linked to an entry will appear with no event at the top of the list.

Linking the Product to a Participant

Once you have identified the correct sale:

  1. Open the relevant product sale.

  2. Click Edit Order.

  3. Search for the participant using their email address.

  4. Wait for the participant options to populate, then select the correct participant from the list.

    • Please note this may take a few seconds depending on system response time.

  5. Click Submit to save the changes.

The product will now be linked to the selected participant entry.

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