Managing Events
By Angus and 2 others3 authors22 articles
Preview Your Event PageBefore opening entries, it’s always a good idea to experience your event exactly as your customers will. Previewing your event helps you spot issues early and ensures the customer journey…
Enabling & Managing Waiting ListsWaiting lists are a useful way to manage capacity when your event or race sells out. They ensure that anyone still interested in participating can secure a place if cancellations…
Collecting reviews for your eventsCollect reviews from your participants and display them on your landing pages
Adding Results to a RacePublish your results to make it quick and easy for participants to find and interact with your results
Shared Reports – Real-Time Participant DataShared reports let you give third parties—like timing partners, medical support or volunteers—instant access to participant data in real time, without exporting sensitive information.
Assigning Bib NumbersAssign bib numbers to your participants and include this information in emails, reports and the scanning app
Event-Specific EmailsEvent Email Templates can be customised individually to differentiate them from the Global Templates applied when creating an event. This allows you to tailor emails for specific events or participant…
How to Refund an Entry or Add OnAt some point, you may need to refund a participant. Eventrac makes it simple to issue full or partial refunds directly from your dashboard.
Editing Participant DetailsEventrac allows you to update participant information quickly and accurately. Whether it’s a minor correction or reassigning a participant to another account, this guide walks you through the steps.
View and export participant reports for your eventsEasily access participant data, apply filters, and export or share reports with colleagues and third parties.
Resending confirmation emails to participantsA participant may need their confirmation email resent — if they entered the wrong email address or can’t locate the original message.
Transferring an Entry to Another PersonTransferring an entry allows participants to pass their booking to someone else if they can no longer attend. This is one of the available self-management options, giving participants flexibility while…
How to move a participant to another raceMove a participant from one event/race to another event/race or allow participants to move themselves to another event/race
Viewing an Individual Participant DetailsYou may want to access more detailed information about a specific participant or take actions such as issuing a refund, transferring them to another race, or removing them from the…
Contacting ParticipantsStrong participant communication in the lead-up to event day builds trust, reduces uncertainty, and creates a smoother experience for everyone involved.
On-the-Day EntriesMaking on-the-day entries smooth and efficient benefits both you and your participants.
Importing ParticipantsUse this feature to upload participants from another system or from entries collected elsewhere to manage everything in Eventrac. If migrating from another platform, close entries there first and export…
Adding Participants ManuallyEventrac supports both bulk imports and individual manual entries, making it easy to consolidate participant data.
Removing Tickets from a Participant’s BasketSometimes tickets can get stuck in a participant’s basket if they begin registration but don’t complete checkout. This might prevent them from entering and could prevent others from registering and…
How to Find an Account Holder’s User IDSometimes you may need a user’s ID (for example, to change user associations or transfer accounts). Here’s the quickest way to find it.
Race ID'sA race ID is a unique identifier of a race/ticket. These can be useful when importing participants in bulk
Priority Links: VIP Access for Your EventsPriority Links let you create exclusive, VIP-style entry links for your most valued customers, sponsors, or previous winners and marshals. These links guarantee entry—even if the event is closed, sold…