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Managing Events

Make updates and manage your events with ease

3 authors41 articles
Preview Your Event PageBefore opening entries, it’s always a good idea to experience your event exactly as your customers will. Previewing your event helps you spot issues early and ensures the customer journey…

Basics

Enabling & Managing Waiting ListsWaiting lists are a useful way to manage capacity when your event or race sells out. They ensure that anyone still interested in participating can secure a place if cancellations…
Collecting reviews for your eventsCollect reviews from your participants and display them on your landing pages
Adding Results to a RacePublish your results to make it quick and easy for participants to find and interact with your results
Shared Reports – Real-Time Participant DataShared reports let you give third parties—like timing partners, medical support or volunteers—instant access to participant data in real time, without exporting sensitive information.
Assigning Bib NumbersAssign bib numbers to your participants and include this information in emails, reports and the scanning app
Event-Specific EmailsEvent Email Templates can be customised individually to differentiate them from the Global Templates applied when creating an event. This allows you to tailor emails for specific events or participant…
How to Refund an Entry or Add OnAt some point, you may need to refund a participant. Eventrac makes it simple to issue full or partial refunds directly from your dashboard.
📱 RaceDay Check-In AppDeliver a Faster, Smoother Race-Day Check-In Experience
Adding or Reviewing Your Event Terms & ConditionsIt’s important to review the terms and conditions (T&Cs) your participants agree to during entry. These protect your event, your team, and your participants — so keeping them clear, up…
Finding your Event page URLTo share your event on emails, social media, or other channels, you’ll need your event’s URL.
Understanding your Event DashboardThe Events Dashboard gives you a clear, visual overview of your event data. The more participant information you collect during registration, the more detailed your insights will be.
Event Relaunch ChecklistBefore relaunching your event, it’s important to validate the key setup elements to ensure everything is accurate, up to date, and ready for participants.
Finding Past Event Ticket or Sign-Up InformationEven after an event has finished, all associated data remains safely stored within Eventrac. Older events and ticket information are archived to keep your active workspace focused on the current…
Exporting your Participant Start ListGenerating reports for participants is a key component of managing an event. Eventrac makes it easy to filter the data you need, export/download the relevant information, and even create custom…
Event Day Preparation ChecklistA successful event starts long before race day. Use this checklist to make sure you've covered the essentials, reduce last-minute stress, and deliver the best possible experience for your participants.
Participant Inbox: See Every Enquiry in One PlaceThe Inbox brings all of your enquiries together in one place. Whether someone has sent you an email directly or chatted with your AI Support Agent, every interaction is captured…
Year-on-Year Entry ComparisonComparing your current entry numbers against the same point in the previous year can help you understand whether registrations are tracking ahead or behind previous editions of your event.
AI Agent SettingsAI Agent Settings allow you to customise how your AI Support Agent responds for a specific event.

Managing Participants

Editing Participant DetailsEventrac allows you to update participant information quickly and accurately. Whether it’s a minor correction or reassigning a participant to another account, this guide walks you through the steps.
View and export participant reports for your eventsEasily access participant data, apply filters, and export or share reports with colleagues and third parties.
Resending confirmation emails to participantsA participant may need their confirmation email resent — if they entered the wrong email address or can’t locate the original message.
Transferring an Entry to Another PersonTransferring an entry allows participants to pass their booking to someone else if they can no longer attend. This is one of the available self-management options, giving participants flexibility while…
How to move a participant to another raceMove a participant from one event/race to another event/race or allow participants to move themselves to another event/race
Viewing an Individual Participant DetailsYou may want to access more detailed information about a specific participant or take actions such as issuing a refund, transferring them to another race, or removing them from the…
Contacting ParticipantsStrong participant communication in the lead-up to event day builds trust, reduces uncertainty, and creates a smoother experience for everyone involved.
Enabling & Personalising your AI Support AgentEnhance your customer experience with an AI-powered messenger widget.
Removing a Participant from a RaceIf a participant contacts you to let you know they can no longer attend your event, you can remove them from the race. This action frees up a space, allowing…
Crediting a customer accountCrediting a customer account with money allows them to use this credit across any of your items. Set an expiry date to ensure the credit must be used by a…
CRM: Better understand your customersThe Customers section is your central CRM, where you can view and manage everyone who has an account with you.
Logging in as a UserIn some cases, a participant may report an issue that is difficult to diagnose from an organiser’s view alone. To help resolve these situations quickly, account administrators have the ability…
All Sign-UpsThe All Sign-Ups page provides a live view of every registration across your events, making it easy to search for participants, review sign-up activity, and export registration data.
Reinstating a ParticipantIf a participant has been accidentally removed from a race, you can reinstate their entry without requiring them to register again.