There will be times when you want to add other admins to your organiser account, so that other people within your organisation can manage your events, membership or any other entity within your event.
By adding another admin to your account, they can login with their own credentials and you can revoke their access should they no longer need it
Where to find this
From your main dashboard, click Add Admins on the right-hand side
Viewing Admin Accounts
To see which users currently have access to your account, you can view a list of these accounts.
From the Account Admins screen you will see a list of admins who currently have access to this account
Adding Admins
Inviting someone without a login account
If the person you are inviting to become an admin has never logged into your portal (this could be when entering an event for example), you should use this process
From the Account Admins screen, click Add Admin from the sub-menu
Enter their details
Email address - The system will send an email to this address with instructions on how they can login.
Name - The name of the person being invited, so we can address them in the email
Permission Group - The permissions you wish to grant to them <link to other article about permissions> - Default is "default admin"
Message - The message that you can include in the email. This should give the person some context as to why they are being invited
Click Submit. The system will now send them an email
You will now see the user appear in the “Pending Invitations”. Once they accept the invite, they will transition from “Pending Invitations” to the “Users managing this account” section
Changing someone who already has a login account
If the person you are inviting to become an admin has already created an account in the past, you should follow this process
Navigate to a list of customers
Search for the account you wish to make an admin
Click Manage
Click Edit User
Change the “Role” to admin
Set the permission group. We suggest using “Default admin”. <link to other article about permissions>
Removing an Admin
If you need to remove access from a user who can manage your account, you can remove these
From the “Account Admins” screen, click the Remove button.
This action will unlink the user form your organiser account. This will not affect any other accounts this user has access to