Connecting a payment account is a crucial step in setting up your Eventrac account, enabling you to collect online payments. We have partnered with the industry-leading payment gateway, Stripe. This puts you in total control of your money and leads to extremely high conversion rates.
Stripe is a global, PCI Level 1-certified payment provider, trusted by thousands of businesses for secure online payments. Connecting Stripe ensures you are paid immediately when participants purchase tickets, merchandise, memberships, or make donations. You can also customise payout frequency (daily, weekly, monthly, etc.).
⚠️ Eventrac never holds your funds. Payments go directly and securely to your Stripe account.
📍 Locating the Feature
If you are connecting a payment account for the first time, you can access the payment accounts from your main Dashboard > Payment Account Not Connected > Resolve Now
If you have already connected a payment account, you can access the payment accounts from the left menu > Account Settings > Payout Accounts
⚙️ Connecting a Stripe Account
This process should be completed by someone with significant control of the business.
Click Connect with Stripe button – you will be redirected to Stripe to either create a new account (free, <2 minutes) or login to an existing account.
Complete the on-screen instructions, which may include:
Email address and mobile number for verification
Company details (Legal/Trading Name, Address, Phone, Website)
Company Number (if applicable)
Bank details (Sort Code/Account Number)
You will be redirected to the Payment Methods screen. Here you can
Name the account - This is shown at checkout, so make sure it represents your business i.e. Company Name
Confirm the Payment Descriptor - This is shown on a user's card statement. Its important this relates to your business i.e. company name, so participants can identify the purchase
Add your VAT number (optional)
⚠️ The first connected account becomes the default. If you connect multiple accounts, you can assign specific accounts to different items.
➕ Adding Additional Payment Accounts
Eventrac allows you to connect more than one payment account. This means you can assign different accounts to different items — so money always goes where it should.
You can connect multiple Stripe accounts to:
Send money to different bank accounts depending on what item was sold.
Direct charity donations straight to the charity’s account.
Organise an event on behalf of someone else and route entry fees to their account.
Send merchandise payments directly to a third-party supplier.
🧾 Managing Your Stripe Account
Adding a Tax Number
If you need to show tax on payment receipts to your customers, you can easily add your tax number in your account settings. Once set up, your invoices will automatically include the correct tax information.
📆 Enabling Monthly Payment Plans
Offer participants the option to pay in instalments, either using Stripe-supported services like Klarna or ClearPay, Or your own monthly payment plans. You can also set up lower-cost, flexible monthly payment options.
✅ Summary: Connecting Stripe ensures secure, automated payouts and flexible payment management for all your Events, Merchandise, Memberships, and Donations.