Helping a Participant with Their Account
Fix login, basket and email issues so participants can get back on track fast.
By Angus1 author5 articles
- Editing a UserOccasionally, you may need to update a participant's account details for example, if they've changed their surname or need to use a new email address.
- Logging in as a UserIn some cases, a participant may report an issue that is difficult to diagnose from an organiser’s view alone. To help resolve these situations quickly, account administrators have the ability…
- Resending confirmation emails to participantsA participant may need their confirmation email resent — if they entered the wrong email address or can’t locate the original message.
- Removing Tickets from a Participant’s BasketSometimes tickets can get stuck in a participant’s basket if they begin registration but don’t complete checkout. This might prevent them from entering and could prevent others from registering and…
- How to Find an Account Holder’s User IDSometimes you may need a user’s ID (for example, to change user associations or transfer accounts). Here’s the quickest way to find it.