This feature allows you to view the system exactly as the participant sees it, making it easier to troubleshoot issues, verify bookings, and understand any user-reported problems.
The "Login as User" feature allows you to view the platform from a participant's perspective. This can be particularly useful when a participant reports an issue or has a question about their booking, as it enables you to quickly verify exactly what they can see in their account.
When to use this feature
“Login as User” is particularly useful when:
You need to confirm what the participant can currently see in the system
You need to verify registration details from their perspective
You are troubleshooting a reported issue or error
🎥 Watch: How to Login as a User
How to log in as a user
Follow the steps below:
Navigate to the “Sign Ups” section of the relevant event
Locate the participant you want to view
Click Manage next to their record
From the right hand menu, select “Login as User”
A pop-up window will appear containing a secure login link.
You will be logged in as the participant and will see their account exactly as they do, including any upcoming bookings and event entries
Accessing the participant view
Once you have generated the login link:
Open a new Incognito/Private Browsing window in your browser.
Paste the secure login link into the browser address bar and press Enter.
You will be taken directly into the participant’s booking view
From here, you can:
Review their registration details
Check event or booking information
Perform actions on their behalf if required
Important
Always open the login link in an Incognito or Private Browsing window to avoid affecting your own session.
The participant's account is displayed exactly as they would see it, allowing you to accurately reproduce and investigate issues.