By setting a basket time limit, tickets are automatically removed after a set timeframe. If you don’t have a limit set, you may need to remove tickets manually.
📍 Where to locate the basket limit
Event > Races > Ordering Options
⏱ Adding a Basket Limit
Click Set a Time Limit (measured in minutes).
Enter your preferred limit (e.g. 1440 minutes = 1 day).
Save your changes.
👉 Tip: Setting a basket limit ensures tickets don’t stay locked in unfinished registrations.
❌ Removing Tickets from a Basket
If the participant has a user account
Go to the Customers menu.
Search for their account.
Remove tickets from the Invoices tab.
If the participant does not have a user account
Only an eventrac senior administrator can remove tickets.
Contact Tech Support for assistance.
⚠️ If Your Event Appears Full but Still Has Capacity
If your event shows as closed or on a waiting list while capacity remains, it’s likely due to tickets held in baskets without a time limit.
To fix this:
Close the event.
Reopen it.
The system will clear all baskets, and availability will refresh.
✅ Using basket limits and knowing how to remove tickets ensures fair access and accurate capacity management for your events.