Where to find Ordering Options
Event > Setup > Races > Ordering Options
🔒 Hide Tickets from the Entry Form
You can hide specific ticket types from the public entry form.
👉 Useful when you want to allow participant self-management deferrals.
Hidden tickets won’t appear publicly but can still be shared with a direct link.
⏱ Basket Time Limit (Ticket Reservation Period)
When customers select tickets, they’re held in their basket for a set period of time. If no payment is made, the tickets are released back into stock.
Recommended: Set to 2 days (2880 minutes) to allow basket reminders and improve conversions.
Shorten the time if your event is close to selling out or typically sells out quickly, so tickets return to availability faster.
🎟 Maximum Tickets per Order
This setting defines how many tickets one person can buy in a single transaction.
Suggested limit: 10 tickets — enough for group entries without enabling bulk resale.
📝 Waiting Lists
If your event has limited capacity, a waiting list ensures anyone interested still has a chance to enter if spots open up due to cancellations.
👉 Learn more: Enabling and Managing Waiting Lists
🤝 Charity/Corporate Tickets (Pre-Paid)
Pre-paid tickets allow a purchaser (e.g. a company or charity) to buy tickets in bulk without entering attendee details upfront.
The purchaser is then responsible for inviting people to claim the tickets.
👉 Learn more: Charity/Corporate Tickets (Pre-Paid)
✅ Adjusting these ordering options helps you manage availability, prevent overselling, and create a smoother experience for your customers.