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System FAQs

System FAQs are pre-built, platform-generated FAQs designed to help guide participants through standard processes. These can be enabled for individual events to provide consistent, helpful information without needing to create FAQs from scratch.

Written by Angus Williams

đŸŽ„ Watch: How to link system faqs to your events.

Where to Find System FAQs

You can manage System FAQs within your event setup:

  1. Go to Event Setup

  2. Select FAQs

  3. Open Global FAQs

How System FAQs Work

System FAQs appear alongside any custom FAQs you’ve created for your event.

  • System FAQs are platform-provided and designed to support common participant journeys

  • Custom FAQs are created and managed by you for event-specific information

Each FAQ is clearly labelled so you can distinguish between:

  • Type: System (platform-generated)

  • Type: Custom (created by your organisation)

How to Enable a System FAQ for an Event

System FAQs are not automatically enabled for all events. You can choose which ones to include on a per-event basis.

To add a System FAQ:

  1. Navigate to Event Setup > FAQs > Global FAQs

  2. Find the relevant System FAQ

  3. Click the link / attach icon on the right-hand side of the question

  4. The FAQ will now be included in your event

Important Notes

  • System FAQs are enabled on a per-event basis

  • You can mix System and Custom FAQs within the same event

  • Removing a System FAQ from an event does not delete it—it simply disables it for that event

Related Articles
Fundraising Pages
Adding FAQs to your event page
Event-Specific Emails
User Management Configuration
FAQs index page
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