Accessing Event-Specific Emails
You can find this feature in the dashboard:
Event > Setup > Emails
Customising Event Emails
Click the Edit button next to the email you want to modify.
This opens the same email editor used for Global Templates, complete with a Live Preview of changes.
❗ If no edit button is visible, you may need to enable the email first.
Customised Subject
Default example:
Entry Confirmation - %occasion_name%Edit as needed for the event.
Message Body (adding custom text)
Add the text you want included in this email for all races.
The Live Preview screen on the right updates in real time as you type.
CC this email to…
Add one or more email addresses separated by a semicolon.
Visible only for the Entry Confirmation Email.
BCC this email to…
Add one or more email addresses separated by a semicolon.
Visible only for the Entry Confirmation Email.
Optional: Race (ticket)-Specific Text
Select a Race/Ticket from the drop-down menu.
Add text in the Race Specific Text field to apply only to that race.
The Live Preview updates in real time.
❗ Ensure the %custom_message% merge tag is present in the template for Message Body text to appear.
❗ Ensure the %registration_category_confirmation_email_text% merge tag is present for Race Specific Text.
Save Changes
Remember to save before navigating away—unsaved changes will be lost.
Resetting Event Email Templates
Use Default (Live Preview): Restores the default template without affecting the preview functionality.
Editing Event Email Templates
Editing an Event Email Template will disconnect it from its respective Global Template.
Implication: Updates made to Global Templates will no longer apply to this Event Template.
Recommendation: Avoid editing Event Templates unless necessary.
For more information on Editing an email template see the guide on Global Email Templates
ℹ️ More guidance on managing Global Email Templates can be found here.