Creating Frequently Asked Questions (FAQs) is an excellent way to address common queries from your participants. A well-organised FAQ section can reduce participant enquiries by as much as 20-40%, helping to streamline communication and save time.
Eventrac makes it easy to create and manage FAQs, enabling your participants to find answers without needing to contact you directly.
Accessing FAQs
Navigate to: Dashboard > Events > FAQs
Creating and Editing FAQs
FAQs are stored in a central pool, allowing you to reuse common questions across multiple events. You can quickly add standard FAQs to events, while also having the option to create FAQs specific to an individual event.
For example, you might have a refund policy that applies to all events, but a question such as "Where is the best place to park?" may only be relevant to a particular event.
Steps to Create a New FAQ:
Click on FAQs in the left-hand menu.
Select Add FAQ.
Enter a question that participants might ask, e.g. Where is the best place for parking?
Note: The question title helps participants search for relevant answers more easily.
Provide the answer to the question. For example:
"There is a public car park within walking distance, located at postcode P012 3BC. We recommend arriving early to secure a space. If the car park is full, there is street parking available along the seafront."
Linking FAQs to Specific Events
You can link FAQs to individual events so that participants receive event-specific information. There are two ways to do this:
1. From the FAQ Creation/Editing Screen:
While creating or editing an FAQ, simply tick the event(s) you want the FAQ to be linked with.
The same is true when unlinking questions from events, simply uncheck any previously selected events
Note: If choosing "Select All Events", this will tick all events in the list. If a new event is added, you will still need to link it
2. From the FAQ Tab in the Event Dashboard:
Go to the specific event and click the FAQ tab.
In the "Not Event-linked FAQs" section, click Link next to the question you want to associate with the event. The FAQ will now be linked to that event.
Note: You can unlink any questions by clicking the "unlink" button in the Event-Linked FAQ section
How participants interact with your FAQ’s
Participants can access your FAQ’s from three key places:
From an event landing page
When using the “Ask a question button” on the landing page or booking confirmation screen
