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Creating a Race/Ticket (Basics)

A race is a child account that sits within an event.

Written by Angus Williams

👉 If you need to create a full event first, see: Creating an Event guide.

For clarification on terminology, check our Events vs Races explanation.


Getting Started

  • When you first submit the basic details for a new event, you’ll automatically be directed to the race setup page.

  • To add a race to an existing event:

    1. From your dashboard, open the event.

    2. Click Create a New Race (green button, top-right).


Race Details

When creating your race, you’ll need to enter:

  1. Race Name – include the distance or unique detail (e.g. “10K” or “Half Marathon”).

  2. Discipline – running, cycling, triathlon, etc.

  3. Distance – the race distance.

  4. Race Start – date and start time.

  5. Race End – optional end time (uncheck to hide).

  6. Age Restrictions – define by date of birth cut-off or event date.


Ticketing Options

Set up ticketing and entry rules:

  1. Open Online Entries – schedule automatic opening/closing, or close manually anytime.

  2. Closing Online Entries – preset closing date or manual control.

  3. Number of Places in this Race – capacity per race.

  4. Governing Body Affiliations – offer affiliated pricing.

    • Currently only England Athletics supports live verification.

  5. Regular Price – full ticket price.

  6. Price to Affiliates – discounted price for verified members.

  7. Price Adjustments – e.g. early bird discounts.

  8. Rates & Fees – configure service fees, Stripe fees, or custom fees.


Ordering Options & User Management Configuration

Control how participants purchase and manage their entries:

  1. Basket Time Limits – prevent hoarding by setting a time limit for tickets in basket.

  2. Waiting Lists – allow sign-ups after capacity is reached.

  3. Allow Participants to Manage their own entry

  4. Transfer Settings – enable transfers between participants with configurable options.

For more info on the participant self management options, see the following guide


Further Customisation Options:

  • Custom Messaging → Guide

  • Race Components (for multi-discipline races) → Guide

  • Team Entries → Guide

  • Loyalty Scheme → Guide

  • Cancellation Policy → Guide

  • Age Category Profiles → Guide

  • Fundraising Options → Guide


✅ By following these steps, you’ll have a fully configured race within your event — with smooth registration for participants and powerful management tools for your team.

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