⚠️ Before you start: You must have an entries closing date set on your event. This acts as the default deadline for all self-management features if no other date is configured.
1. Personal & Registration Information
Allow participants to update their own contact details, address, and registration answers (excluding their name).
How to enable:
Go to Race Details → User Management Configuration
Tick Allow participant to manage their entries
Set a self-management deadline — leave blank to default to the event closing date
2. Transfer to Another Person
If a participant can no longer attend, they can transfer their place to someone else.
How to enable:
Go to Event → Setup → Race → User Management Configuration
Tick Allow participants to transfer to another person
Once enabled, you can configure:
Option | Details |
Waiting list transfers | Allow transfers to waitlisted participants (only if the event is full) |
Transfer deadline | Set a cutoff date for person-to-person transfers |
Admin fee | Choose how fees are handled — External (participants manage payment themselves) or System (new participant pays via the platform; original participant is auto-refunded) |
Don't forget to Save at the bottom of the page.
3. Race Transfers (Event or Distance Changes)
Let participants switch between events or distances after signing up.
If a participant moves to a higher-priced ticket, they pay the difference
If they move to a lower-priced ticket, the difference is not refunded
How to enable:
Go to Event → Basic Info → Race Transfer Settings
Tick Allow participants to change race after signing up
Optionally add an admin fee
Additional options:
By default, participants can transfer to any race across all live events in your account, including different dates. To restrict this, untick the last box and select specific events from the list
Toggle whether original discounts are re-applied on transfer
Click Submit to save.
4. Self-Cancellation Policy
If entries are open for an extended period, consider offering a self-cancellation policy for early entrants.
How to set up:
Go to Organisation Settings → System Options → Cancellation Policy
Give the policy a name (multiple policies are supported)
Configure the rules:
Timeframe before event date
Timeframe units — days, weeks, or months
% of ticket fee retained by the organiser
