Good to know: If you're selling third-party products through an event, you'll find those sales within the Sales tab of the relevant event instead.
Accessing Sales Orders
Navigate to: Dashboard → Sales Orders
Understanding the Dashboard
The dashboard provides a live overview of your merchandise performance.
Dashboard Features
Sales Graph – View sales trends over time using a custom date range.
Product Filters – Focus reporting on specific products or collections.
Key Metrics
Products – The total number of products created in your account, including products that are no longer on sale.
Total Sales – The number of individual sales made during the selected period.
Your Revenue – Revenue generated during the selected period. Depending on your account setup, this may or may not include shipping fees.
Applying a product filter updates all dashboard metrics to show product-specific performance.
Reviewing Orders
The All Sales section provides an itemised list of every merchandise order.
From here, you can:
View order details
Update fulfilment statuses
Track completed and outstanding orders
Run bulk actions
Export reports
Filtering Sales Data
Use filters to quickly find the information you need.
Filter | Use |
Bulk Mode | Update multiple orders at once |
Free Search | Search by customer name, order ID, or product reference |
Date From / To | Filter orders by date range |
Product | Show orders for specific products |
Order Status | Filter by fulfilment stage |
Discount Code | Find orders using a specific discount code |
For event-specific reporting, use the Sales tab within the relevant event.
Reporting and Exports
Sales Orders includes built-in reporting tools to help you analyse and share sales data.
You can:
Export sales reports for external analysis
Share reports with colleagues or stakeholders
Perform bulk actions on selected orders
Keeping Orders Up to Date
Maintaining accurate order statuses helps ensure reliable reporting and a smooth fulfilment process.
Regularly review outstanding orders and update fulfilment progress as items are processed.
Summary
The Sales Orders area is your central hub for merchandise management, allowing you to:
Monitor sales performance
Review and manage orders
Filter and analyse data
Export reports
Track fulfilment activity
Using these tools effectively will help you maintain visibility over your merchandise operation and streamline day-to-day order management.